Return & Refund

At Dusklyn, every product is made specially for you. Because of our made-to-order model, we follow a limited return and refund policy to ensure fairness and quality.

Returns

We only accept returns under the following conditions:

• You received a damaged product
• You received a defective item
• You received the wrong product or design

To be eligible for a return:

• You must raise a request within 48 hours of delivery
• The item must be unused, unwashed, and in original condition
• You must provide clear photos or videos as proof

Non-Returnable Situations

We do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Minor color differences (due to screen variations)

Refunds

• Once your request is approved, you can choose between:
  • Replacement (preferred)
  • Refund to original payment method
• Refunds are processed within 5–7 business days after approval.

Exchanges

We currently do not offer size exchanges due to the made-to-order nature of our products. Please check the size chart carefully before ordering.

Cancellation Policy

• Orders can only be canceled within a short window after placing the order.
• Once production begins, cancellation is not possible.

How to Request a Return or Refund

To initiate a request, contact us at support@dusklyn.com with:

• Your order number
• Issue description
• Photo/video proof

We’re committed to making things right if something goes wrong.

Dusklyn — Wear Your Vibe.